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Let’s clear things up.

General

We specialise in Shopify website design and development, brand identity and packaging design, and conversion-focused UI/UX. Our services also include CRO audits, social media content creation and scheduling, email marketing setup and automation (Klaviyo/Mailchimp), website optimisation, and ongoing support through monthly retainers.

We partner with purpose-driven brands, particularly in the beauty, skincare, health and wellness, fashion, lifestyle, kids, pet, homewares, and food and beverage industries.

Just Create It is proudly based in Sydney, Australia, but we work with clients all over the world. We’re a boutique remote agency made up of top-tier freelance talent from across the globe. While I (Jenny) am based in Sydney and act as your Creative Director and main point of contact, our diverse international team collaborates behind the scenes to bring your vision to life. We use Slack and email for communication, and all client files are managed through Google Drive and Docs to ensure transparency and seamless collaboration.

Simply enquire via our website or email us. We’ll review your goals and recommend the best package. Once booked, we’ll onboard you via our project system and begin planning your project.

We offer transparent packages, with Website in a Day builds starting from $1,500 AUD + GST and full custom builds or branding packages quoted based on scope.

While we don’t offer payment providers like Afterpay or Zip Pay, we’re happy to split larger projects (typically $5,000 and above) into multiple milestone payments to help you manage cash flow. If you’d like to arrange a custom payment structure, just reach out! Milestone plans can be discussed on request.

While we don’t offer payment providers like Afterpay or Zip Pay, we’re happy to split larger projects (typically $5,000 and above) into multiple milestone payments to help you manage cash flow. If you’d like to arrange a custom payment structure, just reach out! Milestone plans can be discussed on request.

Our process includes strategy, creative direction, design, development, revisions, launch and post-launch support. Clear structure makes the experience smooth and efficient.

Our process includes strategy, creative direction, design, development, revisions, launch and post-launch support. Clear structure makes the experience smooth and efficient.

No stress! All packages include revision rounds. We work collaboratively and won’t move forward until you’re happy with the direction.

Website

This depends on the package. Our Website in a Day options are delivered in 24 hours (once assets are received), while custom builds can take 3–12 + weeks depending on the complexity of the build.

Yes. You will be able to confidently update products, pages, images and content yourself. If in doubt, please reach out to our team and we can assist with a video tutorial if needed.

Yes. We offer monthly retainer packages for ongoing updates, design changes, development tasks and technical support.

We specialise in Shopify; around 95% of our projects are built on it because we believe it offers the best long-term scalability, performance, and security for growing e-commerce brands. However, we also offer WordPress design and development on request, even though this service isn’t listed on our site. If you’re interested in a WordPress build, just reach out.


We don’t currently offer services for Wix, Squarespace, or other
website builders.

Absolutely. Mobile optimisation is essential. Every site we build is fully responsive across all screen sizes.

Yes. We can connect and set up Klaviyo, Mailchimp, Flodesk or Omnisend as part of your build or as an add-on service.

Yes. We integrate subscription apps, reviews, bundles, loyalty programs, product add-ons, custom forms and more.

We don’t offer copywriting as a stand-alone service. However, if you’re booking one of our services like a Website in a Day build, we use advanced AI tools and proven frameworks to help craft copy that’s engaging and conversion-focused, based on the content you provide.

We still need something to work from (even rough bullet points or old website copy), and we’ll finesse it from there. Think of us as your copy polishers not your ghostwriters.

We don’t! At least NOT YET!

Yes. For advanced functionality, we can build custom Shopify apps or API integrations. These are quoted separately based on technical requirements.

Shopify

Shopify is fast, reliable and built for e-commerce success. It’s secure, mobile optimised and easy to manage, even if you’re not tech-savvy.

Shopify Plus is for high-volume brands. It offers more customisation, advanced automation and lower processing fees. Standard Shopify is perfect for most small to medium businesses.

No. We can set this up for you and transfer ownership to you before launch.

Yes. We can migrate products, pages, customers and content from platforms like WordPress, Wix, Squarespace and BigCommerce.

Yes! This is a common issue we see, and it’s exactly what our Shopify Website Audit is designed for. If you’re getting traffic but not sales, chances are there are areas of your site affecting conversion without you even realising it — whether it’s layout, user journey, design inconsistencies, or technical issues.

This audit is personally conducted by Jenny, our Agency Director, and includes tailored, practical recommendations to help you turn clicks into customers. You’ll walk away with clear next steps to optimise your site and start seeing results.

Yes. We configure shipping, policies and email notifications.

Yes. We offer a separate Speed Optimisation package and recommend doing it every 6–12 months to keep performance high.

Yes. We can set up Instagram Shopping, Facebook Commerce and Google Shopping.

If you’ve booked a package with us and need a bit of extra support, our team are more than happy to help! We can provide simple tutorials, screenshots, or step-by-step guidance where needed.

If you’re after something more in-depth, we can offer a 30–40 minute walkthrough video tailored to your website and needs, available at an additional cost. You’ll be able to keep the video and refer back to it anytime.

Yes. Shopify is built for growth and you’ll have full access to update product listings.

Yes. Ongoing support is available through our retainer packages.

Branding

We offer a range of branding services tailored to different stages of your business journey — from custom logo design to full brand identity development. Our services cover everything from moodboards, colour palettes, and typography, to social media assets, custom banners, product packaging, and brand stationery. Every design is thoughtfully created to reflect your unique brand personality and appeal to your target audience. We also take on custom branding requests, so feel free to reach out with your vision.

A logo is a single mark. A branding suite includes variations, fonts, colours, icons and usage rules — everything needed to build a strong brand identity.

Yes. Whether you’re evolving your business or repositioning, we can refresh your branding without losing your core identity.

All branding packages include revision rounds. The number depends on your chosen package.

Yes. You receive both web and print-ready files in formats such as PNG, JPEG, SVG and PDF.

Brand guidelines are included in our Branding Taster and Branding Suite packages. These guides cover your logo usage, colour palette, typography, and visual direction, ensuring consistency across all your brand touchpoints. If you’ve selected one of these packages, you’ll receive a professionally designed PDF to keep your brand aligned.

Yes. We can help with packaging design, swing tags, inserts, business cards and stationery.

We can build out your brand suite and guidelines using your current logo. As long as you can supply the original AI files.

We don’t offer brand strategy services such as brand naming, persona development, or customer archetyping. However, if you already have a clear brand direction and assets, we can bring it to life visually through branding, logo design, and digital execution.

No, we don’t offer brand naming or tagline development as a service. We recommend working with a dedicated brand strategist for this stage. Once your brand name and messaging are finalised, we can help bring your vision to life through stunning visuals and digital design.

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